Billing Policy

You can take advantage of the premium services that are provided by the Administrator to effectively promote your announcements and attract a larger audience of users to engage with them. These premium services are designed to enhance the visibility of your listings, ensuring that they reach more potential customers who may be interested in what you have to offer.
The Administrator offers a variety of premium services, including Boost Plans and Top Ads Promo packages. When you order a Boost Plan, your announcements will be elevated above the standard free offers. This means that they will be prominently displayed on all pages within a specific column, section, or region of the platform. Additionally, the Top Ads are strategically placed in a separate block, ensuring they stand out above ordinary announcements. For detailed information regarding the duration, pricing, payment methods, and other conditions associated with these premium services, you can visit the following link: https://fullhoux.com.ng/premium-service.
To order premium services on the website, you should navigate to https://fullhoux.com.ng/premium-serviceor select your preferred premium service while you are in the process of creating an announcement. If you are using the mobile application, you can easily find the “Premium Services” section located in your Profile. Alternatively, you can also choose your desired premium service while you are creating an announcement, making the process straightforward and user-friendly.
When you decide to order premium services, you will have the opportunity to select a payment method that is most suitable for your needs. If you opt to pay by card, bank transfer, or eWallet, you will be redirected to the checkout page of the relevant payment processor. It is important to note that all data you enter on the payment screens will be secured and protected. The Administrator will only receive information that is directly related to the payment transaction. If you choose to pay by cash, you will receive payment details that you can present at the nearest bank branch to complete your payment.
The Administrator reserves the right, at its sole discretion, to change the features and types of premium services, the associated fees, and the acceptable payment methods from time to time and for any reason. This means that the offerings may evolve, and it is advisable to stay updated on any changes that may occur.
Unless otherwise specified by mandatory rules of the applicable law, any fees that are paid for premium services are non-refundable due to the online nature of these services. You acknowledge and agree that we will not issue any prorated refunds in the event that your announcement violates the Terms of Useand is subsequently removed from the Platform. Additionally, if you choose to deactivate an announcement on your own, you will not be entitled to a refund.
The Top Ad Promo package comes with a validity period of 12 months from the date of purchase, referred to as the “Service Validity Period.” You acknowledge and agree that if you fail to utilize the Top Ads Promo package within the Service Validity Period, you will not have the right to initiate or use such a package, nor will you be entitled to any refund, compensation, or replacement for the unused service.
It is important to note that the available premium services are not subscription-based. Therefore, you will need to manually renew their validity period each time you wish to use them. This ensures that you have control over your premium service usage and can decide when to renew based on your needs.
The Administrator does not guarantee any specific results from the premium services and will not be held liable if the services do not meet your expectations. While these services are designed to enhance the visibility of your announcements, the actual outcomes may vary based on various factors, including market conditions and user engagement.

Credits.

In summary, the billing policy outlines the various premium services available to users, including Boost Plans and Top Ads Promo packages, along with the procedures for ordering and payment. It is essential to understand the terms and conditions associated with these services, including the non-refundable nature of fees and the importance of utilizing services within their validity periods. By being informed about these policies, users can make the most of the premium services offered and effectively promote their announcements to a wider audience.

Credits.

You can purchase credits on the Platform, referred to as the “Credits,” which are specifically designed for use in paying for the premium services offered. These Credits are a form of virtual currency that allows you to access enhanced features and services that can help promote your announcements more effectively. When you decide to pay for these premium services, it is important to note that 1 Credit will be equal to 1 Nigerian Naira. This straightforward conversion makes it easy for you to understand the cost of the services you are selecting.
It is crucial to be aware that Credits must be utilized within a specific timeframe. You have a period of 12 months from the date of purchase, known as the “Credits Validity Period,” to use your Credits. After this period expires, any unused Credits will no longer be valid and will be forfeited. You acknowledge and agree that if you do not use the Credits within the specified Credits Validity Period, you will lose your right to access and use them. Furthermore, you will not be entitled to any form of refund, compensation, or replacement for the expired Credits, so it is advisable to keep track of your usage.
You agree that the Credits you purchase have no inherent monetary value. They do not represent actual currency or any form of property that you can own. The Credits are strictly for use within the Platform and may never be sold, transferred, traded, or exchanged for any legally acceptable payment method, goods, or other items of monetary value, whether from us or any other party. This policy ensures that the Credits remain a unique feature of the Platform and are used solely for their intended purpose.
Additionally, you are prohibited from buying or selling any Credits or your account in exchange for legally acceptable money or any other form of value. The only means of using the Credits is through the processes established by us. This restriction is in place to maintain the integrity of the Credits system and to prevent any unauthorized transactions that could undermine the service.
It is important to understand that all Credits may be forfeited if your account is suspended or terminated for any reason. This decision is made at our sole and absolute discretion and can occur without prior notice. Reasons for account suspension or termination may include, but are not limited to, the following:

Your account on the Platform remains inactive, meaning you have not logged in or used it for a period of one year.
You fail to comply with the Terms, including the Terms of Use and Privacy Policy.
We suspect any fraudulent activity or misuse of the Credits and the services provided.
We suspect any other unlawful activity associated with your account.
We act to protect the service, our users, or our reputation.

Lastly, you will not receive any money or other forms of compensation for any unused Credits when your account is closed, regardless of whether the closure was voluntary or involuntary. This policy reinforces the importance of actively using your Credits within the designated timeframe to avoid losing them entirely.

In summary, understanding the rules and regulations surrounding the purchase and use of Credits is essential for maximizing the benefits of the premium services offered on the Platform. By adhering to these guidelines, you can effectively manage your Credits and ensure that you make the most of the opportunities available to you.

Fullhoux’s dedicated customer support team is consistently available and eager to assist you with any inquiries you may have. We are committed to providing you with the necessary help and guidance to ensure your experience is smooth and satisfactory.

For any questions, suggestions, or comments, you can easily reach out to the Fullhoux customer care department by sending an email to support@Fullhoux.com.ng. Your feedback is important to us, and we look forward to hearing from you soon!